Interakt vs Gallabox: Which WhatsApp Platform is Right for You?
Budget-friendly vs feature-rich: Compare pricing, features, and real user feedback to choose the best WhatsApp Business API platform for your e-commerce store.
✓ Updated November 29, 2025 | Fact-CheckedQuick Summary: Interakt is the budget-friendly choice for small e-commerce businesses ($12-$63/month, unlimited team members), while Gallabox offers more advanced features and better support at a premium price ($89-$377/month, 6 users). Choose Interakt if you're budget-conscious and need Shopify integration. Choose Gallabox if you need AI chatbots, drip campaigns, and superior customer support.
Interakt
Billed annually • Growth plan recommended ($49/mo)
Budget-friendly WhatsApp Business API platform designed for e-commerce. Strong Shopify/WooCommerce integration with unlimited team members.
Gallabox
Billed annually • Scale plan recommended ($197/mo)
Feature-rich conversational AI platform with Gen-AI chatbots, 30+ integrations, and excellent customer support (8.9/10 on G2).
Our Recommendation
Choose Interakt if you're a small e-commerce business with budget under $100/month, need unlimited team access, and have basic automation needs. Great for Shopify stores and startups testing WhatsApp marketing.
Choose Gallabox if you have budget for $200-400/month, need advanced AI chatbots, drip campaigns, multiple WhatsApp numbers, and strong support. Better for scaling businesses that value features over price.
At-a-Glance Comparison
| Feature | Interakt | Gallabox |
|---|---|---|
| Starting Price (Annual) | $12/month | $89/month |
| Best Plan for Most | Growth - $49/month | Scale - $197/month |
| G2 Rating | 4.5/5 (63 reviews) | 4.6/5 (168 reviews) |
| Capterra Rating | 4.4/5 (12 reviews) | N/A |
| Users Included | ✓ Unlimited | 6 users |
| Free Trial | Not clearly stated | ✓ 7 days |
| Support Type | Email only (2-3 days) | Chat support (8.9/10 G2) |
| E-commerce Integrations | ✓✓✓ Shopify, WooCommerce (native) | ✓✓ Shopify ($5/mo), WooCommerce |
| AI Chatbots | ✓ Basic automation | ✓✓ Gen-AI powered (Pro) |
| WhatsApp Flows | ✗ Not mentioned | ✓ Native support |
| Drip Campaigns | ✗ Limited | ✓ Scale plan+ |
| CRM Integrations | Limited (tier-dependent) | ✓ Zoho, HubSpot (Scale+) |
| Multiple WhatsApp Numbers | ✗ Not clear | ✓ Scale plan+ |
| API & Webhooks | ✓ Advanced plan | ✓ Scale plan+ |
| Broadcast Messaging | ✓ Bulk notifications | ✓ Segmented broadcasts |
| Team Collaboration | ✓ Shared inbox | ✓✓ Custom roles (Scale+) |
📊 Data verified from official sources as of November 29, 2025. Pricing from Interakt.shop and Gallabox.com. Ratings verified from G2 Interakt and G2 Gallabox. See full sources at bottom.
Pricing Breakdown
Interakt Pricing
Starter
Billed annually (₹999/month)
- Unlimited team members
- Shared team inbox
- Instagram inbox
- Basic chat automation
- Catalog building
- Bulk notifications
- 1,000 free conversations
Growth
Billed annually (₹2,499/month)
- Everything in Starter
- Click to WhatsApp Ads analytics
- Advanced campaign filters
- Conversation analytics
- Enhanced automation
- Priority support
Advanced
Billed annually (₹3,499/month)
- Everything in Growth
- Unlimited app integrations
- User segmentation
- 600 API calls/minute
- Advanced workflow automation
- Dedicated support
Enterprise
Contact sales
- Everything in Advanced
- Custom integrations
- Dedicated account manager
- SLA guarantees
- Custom contracts
💰 Additional Costs (Interakt): WhatsApp conversation charges are NOT included. Interakt adds markup fees: Marketing (12.4%), Utility (39.13%), Authentication (12.17%) on top of Meta's base rates. Annual plans get 20% discount (2 months free). Source: Heltar Interakt Analysis
Gallabox Pricing
Growth
Billed annually ($1,068/year)
- 6 users included
- Chatbot builder (basic)
- Messaging analytics
- Segmented broadcasts
- Shared team inbox
- WhatsApp Flows
- 30+ integrations
- WhatsApp catalogs
Scale
Billed annually ($2,364/year)
- Everything in Growth
- Advanced connectors (Zoho, HubSpot)
- Drip campaigns
- WhatsApp payments
- API & webhooks
- Multiple WhatsApp numbers
- AI message rewriting
- Custom roles
Pro
Billed annually ($4,524/year, 5% off)
- Everything in Scale
- Gen-AI powered chatbots
- Dynamic forms
- Enterprise security
- IP restrictions
- Number masking
- Custom integrations
- Priority support
💰 Additional Costs (Gallabox): Extra users: $15/month. Additional WhatsApp channels: $20/month. Shopify integration: $5/month. Zoho: Free. WhatsApp conversation charges (Meta fees) NOT included. 7-day free trial with message credits. Source: Gallabox Official Pricing
Total Cost Comparison: Team of 10
| Scenario | Interakt | Gallabox | Winner |
|---|---|---|---|
| Small team (1-6 users) | $49/mo (Growth plan) | $197/mo (Scale plan) | Interakt (4x cheaper) |
| Team of 10 users | $49/mo (all included) | $197 + (4 × $15) = $257/mo | Interakt (5.2x cheaper) |
| With Shopify integration | $49/mo (native) | $197 + $5 = $202/mo | Interakt (4.1x cheaper) |
| Need Gen-AI chatbots | Not available | $377/mo (Pro plan) | Gallabox (only option) |
Feature Comparison
E-commerce Capabilities
| Feature | Interakt | Gallabox |
|---|---|---|
| Shopify Integration | ✓✓✓ Native, deep integration | ✓ Available ($5/mo) |
| WooCommerce Support | ✓✓ Custom plugin | ✓ Integration available |
| Abandoned Cart Recovery | ✓ Automated reminders | ✓ Via drip campaigns (Scale+) |
| Product Catalog Sync | ✓ Excel, Shopify, WooCommerce | ✓ WhatsApp catalogs |
| Order Confirmation | ✓ Automated via WhatsApp | ✓ Utility messages |
| COD Verification | ✓ Double confirmation to reduce RTO | Not specifically mentioned |
| Payment Collection | Via WhatsApp Pay integration | ✓ Native payments (Scale+) |
Automation & AI
| Feature | Interakt | Gallabox |
|---|---|---|
| Chatbot Builder | ✓ Basic automation | ✓✓ No-code, AI-powered |
| Gen-AI Chatbots | ✗ Not available | ✓ Pro plan ($377/mo) |
| Drip Campaigns | ✗ Limited | ✓ Scale plan+ ($197/mo) |
| AI Message Rewriting | ✗ Not mentioned | ✓ Scale plan+ |
| WhatsApp Flows | ✗ Not mentioned | ✓ Native support (Growth+) |
| Workflow Automation | ✓ Advanced plan | ✓ Growth plan+ |
| Lead Qualification | Basic segmentation (Advanced) | ✓✓ AI-powered (Pro) |
Integrations & CRM
| Platform/CRM | Interakt | Gallabox |
|---|---|---|
| Total Integrations | 100+ (tier-dependent) | 30+ native integrations |
| Zoho CRM | Limited availability | ✓ Scale+ (Free connector) |
| HubSpot | Advanced plan likely | ✓ Scale+ |
| Salesforce | Not clearly stated | Via API (Scale+) |
| Pipedrive | Not mentioned | ✓ Bot connector |
| Google Sheets | ✓ Available | ✓ Native integration |
| Zapier/Make | ✓ Supported | ✓ Supported |
| API & Webhooks | ✓ Advanced plan (600 calls/min) | ✓ Scale plan+ |
Interakt: In-Depth Review
What is Interakt?
Interakt is a WhatsApp Business API platform owned by Jio Haptik Technologies Limited (acquired by Reliance Jio in 2019). Designed specifically for small to mid-sized e-commerce businesses, Interakt focuses on making WhatsApp marketing affordable and accessible. With deep Shopify and WooCommerce integrations, it helps online stores automate order confirmations, recover abandoned carts, and reduce COD returns through WhatsApp messaging. Starting at just $12/month with unlimited team members, Interakt is one of the most budget-friendly WhatsApp platforms available.
Key Strengths
- Lowest price in market: $12/month starting price is significantly cheaper than competitors. Growth plan at $49/mo offers excellent value for small teams.
- Unlimited team members: All plans include unlimited users, eliminating per-seat costs. This is a huge advantage for teams of 6+ people.
- E-commerce focused: Purpose-built for online stores with native Shopify integration and WooCommerce plugin.
- Abandoned cart recovery: Automated WhatsApp reminders to recover lost sales and reduce cart abandonment.
- COD verification: Unique feature to double-confirm COD orders via WhatsApp, significantly reducing Return to Origin (RTO) rates.
- Product catalog sync: Import catalogs from Shopify, WooCommerce, or Excel for easy browsing on WhatsApp.
- 100+ integrations: Wide ecosystem of third-party apps and tools (though some limited to higher tiers).
- G2 recognition: Leader in E-commerce Tools and High Performer in Customer Communication Management.
- Instagram inbox: Manage Instagram messages alongside WhatsApp in one unified inbox.
Limitations
- Poor customer support: Email-only support with 2-3 day response times. Multiple user complaints about difficulty reaching support.
- Billing transparency issues: Users report confusion about WhatsApp markup fees and hidden charges. Markup rates (12.4% marketing, 39.13% utility) not clearly displayed.
- No phone support: No direct calling option for urgent issues or onboarding help.
- Limited advanced features: No WhatsApp Flows, limited drip campaigns, no Gen-AI chatbots.
- Complex for non-technical users: Some users report platform complexity and difficult segmentation setup.
- Uptime transparency: No published uptime SLA or guarantee (unlike Gallabox or competitors).
- Slower message delivery: Some users report delays in message sending compared to competitors.
- Limited revenue attribution: Difficult to track which broadcast campaigns directly drove sales.
- Lower review count: Only 63 G2 reviews vs Gallabox's 168, suggesting smaller user base or newer product.
Real User Feedback
From G2 reviews (4.5/5, 63 reviews):
"Cost-effective and easy to use platform for WhatsApp marketing. Great for small businesses on a budget." — Verified user
"Support can be hard to reach. Waited 3 days for email response to billing question." — Verified user
Common praise: Affordability, unlimited users, Shopify integration, ease of setup for e-commerce
Common complaints: Slow support, billing confusion, platform complexity, lack of transparency
✓ Pros
- Extremely affordable ($12-$63/mo)
- Unlimited team members (all plans)
- Strong e-commerce focus (Shopify/WooCommerce)
- Abandoned cart automation
- COD verification reduces RTO
- 100+ integrations
- Instagram inbox included
- Product catalog sync
✗ Cons
- Email-only support (2-3 day wait)
- Billing transparency issues reported
- No WhatsApp Flows
- No Gen-AI chatbots
- Limited drip campaigns
- Platform can be complex
- No uptime SLA published
- Fewer reviews/smaller user base
Gallabox: In-Depth Review
What is Gallabox?
Gallabox is a conversational AI platform for WhatsApp founded in 2020 and based in Bangalore, India. Positioned as a premium, feature-rich alternative to budget platforms, Gallabox targets mid-market to enterprise businesses that need advanced automation, AI capabilities, and strong customer support. With 168 G2 reviews (4.6/5 rating), Gallabox has earned recognition as a G2 High Performer across multiple categories. The platform offers Gen-AI chatbots (Pro plan), 30+ native integrations, WhatsApp Flows support, drip campaigns, and multiple WhatsApp number management—features not commonly found in budget alternatives.
Key Strengths
- Excellent customer support: 8.9/10 quality of support rating on G2. Chat support available (vs Interakt's email-only).
- Gen-AI powered chatbots: Advanced AI agents (Pro plan) that go beyond basic automation for lead qualification and customer engagement.
- WhatsApp Flows: Native support for WhatsApp's interactive Flows feature, enabling richer conversational experiences.
- Drip campaigns: Automated nurture sequences (Scale plan+) for lead warming and customer retention.
- 30+ native integrations: Including Zoho CRM (free), HubSpot, Shopify, Razorpay, Google Sheets, and more.
- Multiple WhatsApp numbers: Manage multiple business numbers from one account (Scale plan+).
- AI message rewriting: Helps agents improve message quality and tone (Scale plan+).
- Custom roles & permissions: Team management with role-based access control (Scale plan+).
- 7-day free trial: Generous trial with message credits to test the platform.
- More social proof: 168 G2 reviews (2.7x more than Interakt) with 77% 5-star ratings.
- G2 awards: Ranked #21 in Top 50 AI Products, #27 in Customer Service Products, Top 100 Fastest-Growing.
- Better uptime: Users report more reliable service than competitors (though no published SLA).
Limitations
- Significantly more expensive: $89/mo starting price vs Interakt's $12/mo (7.4x difference). Most features require Scale plan at $197/mo.
- Limited users: Only 6 users included on all plans. Additional users cost $15/month each.
- Gen-AI behind paywall: Advanced AI chatbots only available on Pro plan ($377/mo), making them inaccessible for smaller businesses.
- Growth plan lacks key features: Entry-level plan missing drip campaigns, advanced integrations, and multiple numbers.
- Shopify integration costs extra: $5/month add-on fee (vs Interakt's free native integration).
- No phone support: Chat support only, no direct calling (though better than Interakt's email-only).
- Annual billing emphasis: Pricing heavily pushes annual commitment; monthly pricing not clearly advertised.
- Team scaling costs: For team of 10, need to pay $60/month extra (4 additional users × $15).
Real User Feedback
From G2 reviews (4.6/5, 168 reviews):
"Gallabox offers a plethora of WhatsApp marketing tools... allows you to craft AI-driven WhatsApp conversations in a much more personalized manner." — Third-party review
"Better overall product if you have the budget. More integration options and better customer support." — Comparison analysis
Common praise: Feature richness, AI capabilities, support quality, ease of setup (8.7/10), customization
Common complaints: Price, user limits, some features locked to higher tiers, chat-only support
✓ Pros
- Excellent support (8.9/10 G2 rating)
- Gen-AI chatbots (Pro plan)
- WhatsApp Flows support
- Drip campaigns (Scale+)
- 30+ native integrations
- Multiple WhatsApp numbers
- AI message rewriting
- Custom roles & permissions
- 7-day free trial with credits
- 168 G2 reviews (strong social proof)
- Better uptime/reliability
✗ Cons
- Expensive ($89-$377/mo)
- Only 6 users included
- Extra users cost $15/mo each
- Gen-AI locked to $377/mo plan
- Shopify integration: $5/mo fee
- Growth plan lacks key features
- No phone support
- Annual billing emphasized
Who Should Choose Which Platform?
✓ Choose Interakt if you:
- Budget: $50-150/month maximum (tight budget constraints)
- Business size: 1-50 employees, small to mid-sized e-commerce
- Team size: 6+ people needing WhatsApp access (unlimited users advantage)
- Platform: Shopify or WooCommerce store requiring deep integration
- Use case: Abandoned cart recovery, order confirmations, COD verification
- Priority: Cost over features, basic automation sufficient
- Industry: E-commerce (fashion, electronics, home goods, etc.)
- Tech skills: Willing to navigate platform complexity for cost savings
- Support needs: Can wait 2-3 days for email support responses
Example: A Shopify fashion store with $50k/month revenue, 8-person team, and $100/month WhatsApp budget. Needs abandoned cart recovery and order confirmations. Interakt's $49/mo Growth plan with unlimited users is perfect.
✓ Choose Gallabox if you:
- Budget: $200-500/month (can afford premium features)
- Business size: 20-500 employees, mid-market to enterprise
- Team size: 1-6 people primarily using WhatsApp (user limit not a constraint)
- Need: Advanced AI chatbots, drip campaigns, multiple WhatsApp numbers
- Use case: Lead qualification, customer nurture, sales automation
- Priority: Features and support over cost, willing to pay for quality
- Industry: SaaS, real estate, education, healthcare, B2C services
- CRM: Use Zoho CRM or HubSpot and need deep integration
- Support needs: Require responsive chat support (8.9/10 quality)
Example: A D2C supplement brand with $200k/month revenue, 4-person marketing team, using HubSpot CRM. Needs drip campaigns for lead nurture and AI chatbots for qualification. Gallabox Scale plan at $197/mo provides full feature set.
Real-World Scenarios
Scenario 1: E-commerce Startup (Budget: $50/month)
Business: New Shopify clothing store, 2 founders, 30 orders/day
Needs: Abandoned cart recovery, order confirmations, basic support automation
Recommendation: Interakt — Starter plan at $12/mo or Growth at $49/mo provides all core features with Shopify integration. Unlimited users means both founders have access. Gallabox's $89 entry is too expensive at this stage.
Scenario 2: Growing SaaS Company (Budget: $250/month)
Business: B2C SaaS product, 35 employees, 500+ leads/month, using HubSpot
Needs: AI lead qualification, drip campaigns, HubSpot sync, multiple numbers for different products
Recommendation: Gallabox — Scale plan at $197/mo provides drip campaigns, HubSpot integration, multiple WhatsApp numbers, and AI message rewriting. Interakt lacks these advanced features entirely. The extra cost justifies better lead conversion.
Scenario 3: Large Team (12 people, Budget: $100/month)
Business: Multi-brand e-commerce company, 12 customer support agents
Needs: Shared team inbox, broadcast campaigns, basic automation
Recommendation: Interakt — Growth plan at $49/mo includes all 12 team members with no extra cost. Gallabox would cost $197 + (6 × $15) = $287/mo for 12 users, which is 5.9x more expensive for similar basic features.
Scenario 4: Enterprise D2C Brand (Budget: $500/month)
Business: Established D2C brand, $2M+ annual revenue, 3-person marketing team
Needs: Gen-AI chatbots, advanced security, custom integrations, priority support
Recommendation: Gallabox — Pro plan at $377/mo provides Gen-AI chatbots, enterprise security, IP restrictions, and custom integrations. At this revenue level, the ROI from better automation justifies premium pricing. Interakt doesn't offer these enterprise features.
Frequently Asked Questions
Which is cheaper: Interakt or Gallabox?
Interakt is significantly cheaper. Interakt starts at $12/month (Starter) with its best value Growth plan at $49/month. Gallabox starts at $89/month with most users needing the Scale plan at $197/month. For small teams (1-6 users), Interakt's Growth plan is 4x cheaper than Gallabox's Scale plan. For larger teams (10+ users), Interakt's unlimited users make it 5-6x cheaper since Gallabox charges $15/month per additional user.
Which has better customer support?
Gallabox has significantly better customer support. Gallabox offers chat support with an 8.9/10 quality rating on G2 and is praised for responsiveness. Interakt only offers email support with 2-3 day response times, and multiple users complain about difficulty reaching support. Neither offers phone support, but Gallabox's chat is much better than Interakt's email-only approach.
Do both platforms charge WhatsApp messaging fees separately?
Yes, both platforms charge WhatsApp conversation fees on top of their subscription prices. Meta (WhatsApp's parent company) charges per-message fees based on category (marketing, utility, authentication) and country. Interakt adds markup fees of 12.4% (marketing), 39.13% (utility), and 12.17% (authentication) on top of Meta's base rates. Gallabox also passes through Meta's fees but doesn't clearly publish markup rates. As of November 2024, Meta offers unlimited service conversations (customer-initiated) free within 24-hour windows.
Which is better for e-commerce: Interakt or Gallabox?
Interakt is better for e-commerce, especially Shopify and WooCommerce stores. Interakt offers native, deep Shopify integration with automated abandoned cart recovery, COD verification to reduce RTO, product catalog sync, and order confirmations—all without extra fees. Gallabox supports Shopify but charges $5/month for the integration and lacks the specialized e-commerce features like COD verification. If you're a budget-conscious e-commerce store on Shopify, Interakt is the clear winner.
Which has better AI capabilities?
Gallabox has significantly better AI capabilities. Gallabox offers Gen-AI powered chatbots (Pro plan, $377/mo) for advanced lead qualification and conversations, AI message rewriting to help agents improve tone and quality (Scale plan, $197/mo), and overall higher AI text generation rating (8.7/10 on G2). Interakt offers basic chat automation but no Gen-AI chatbots or AI-powered features. If AI is a priority, Gallabox is the better choice despite the higher cost.
Can I use multiple WhatsApp numbers on either platform?
Yes on Gallabox (Scale plan and above), unclear on Interakt. Gallabox explicitly supports multiple WhatsApp numbers starting from the Scale plan ($197/month), with an additional cost of $20/month per extra channel. This is useful for businesses managing multiple brands or product lines. Interakt's documentation doesn't clearly state whether multiple WhatsApp numbers are supported, so you'd need to contact their sales team to confirm.
Do both platforms offer free trials?
Gallabox offers a clear 7-day free trial with message credits to test the platform. Interakt mentions a trial on their website but doesn't specify duration or requirements in publicly available documentation. For a guaranteed trial period, Gallabox is the safer choice. Contact Interakt directly to confirm their current trial offering.
Which is easier to use?
Gallabox is easier to use based on G2 ratings. Gallabox scores 8.7/10 for ease of setup on G2, while Interakt doesn't have a published ease-of-use score. However, some users report that Interakt's platform can be complex and non-intuitive for non-technical teams, particularly for segmentation and automation setup. Gallabox's no-code chatbot builder and cleaner interface likely contribute to its higher ease-of-use ratings.
Which has better CRM integrations?
Gallabox has better documented CRM integrations. Gallabox explicitly supports Zoho CRM (free connector), HubSpot, Pipedrive, LeadSquared, and Sangam CRM starting from the Scale plan ($197/mo). Interakt claims 100+ integrations but doesn't clearly list which CRMs are supported or at which tier, making it harder to evaluate. If CRM integration is critical (especially Zoho or HubSpot), Gallabox provides more transparency and dedicated connectors.
Which is better for small teams vs large teams?
Small teams (1-6 users): Depends on budget. Interakt's Growth plan ($49/mo) is 4x cheaper than Gallabox Scale ($197/mo), but Gallabox offers more features. Choose Interakt if budget-constrained, Gallabox if features matter more. Large teams (10+ users): Interakt is the clear winner. Interakt includes unlimited users on all plans, so a 10-person team pays just $49/mo (Growth). Gallabox would charge $197 + (4 × $15) = $257/mo for 10 users, making Interakt 5.2x cheaper for large teams.
Sources & Verification
All data verified as of November 29, 2025
This comparison was researched using official sources and third-party review platforms:
Interakt Sources:
- Interakt Official Pricing Page (US) — Pricing tiers verified
- Interakt Official Website — Features and company information
- Interakt G2 Reviews — 4.5/5 rating, 63 reviews
- Interakt Capterra Reviews — 4.4/5 rating, 12 reviews
- Heltar: Interakt Pricing Breakdown 2025 — Third-party pricing analysis
- Interakt Shopify Integration — E-commerce features verified
- Interakt Shopify App Store — App reviews and features
Gallabox Sources:
- Gallabox Official Pricing Page — Pricing tiers verified
- Gallabox Official Website — Features and company information
- Gallabox G2 Reviews — 4.6/5 rating, 168 reviews
- Gallabox Bot Documentation — Chatbot features verified
- Gallabox CRM Integrations — Connector list verified
- Heltar: Gallabox Pricing Breakdown — Third-party analysis
Comparison Sources:
- Heltar: Interakt vs Gallabox Objective Comparison
- Gallabox: Best Alternative to Interakt
- Zixflow: Gallabox vs Interakt Comparison
Methodology: All pricing, features, and ratings verified from multiple independent sources. User reviews analyzed from G2 and Capterra. Company claims cross-referenced with third-party documentation. WhatsApp API pricing verified from Meta's official documentation and platform documentation.
Corrections or updates? Contact us if you notice any outdated information. We update our comparisons quarterly and immediately upon notification of significant changes.